Patron Services Representative

REPORTING STRUCTURE: This position reports directly to the Patron Services Manager
Part Time: hours as scheduled, approximately 10-20 hours/week, daytime, evening and weekend shifts.

The Kitchener-Waterloo Symphony is Canada’s eighth-largest symphony employing 52 full-time musicians serving the communities of Kitchener, Waterloo, Guelph and Cambridge with over 60 concerts per year.

OVERVIEW:
The Patron Service Representative is primarily responsible for providing outstanding customer service to Kitchener-Waterloo Symphony subscribers and single ticket buyers in a box office environment. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide superior customer service to all patrons (over the phone and in-person), process subscription/ticketing orders and handle issues/concerns with diplomacy and tact.
• Create, as well as maintain a high level of customer service both internally and externally.
• Working knowledge of the KWS’ ticketing system – Tessitura.
• Completion of appropriate forms for feedback and orders when necessary.
• Maintain a high level of accuracy.
• Daily balancing of orders.  Resolving shortages/overages.  Alerting supervisor or manager to any potential money/ticket issues.
• Support the marketing and development departments as required.
• Other duties as assigned

REQUIRED SKILLS/KNOWLEDGE:

• Proven success in customer service.
• Experience processing incoming funds with a high level of accuracy and managing daily reconciliations.
• Demonstrated ability to handle multiple priorities with the highest level of courtesy and professionalism in a fast-paced environment.
• Knowledge of database system Tessitura is an asset.
• Knowledge of and/or interest of classical music in an asset.

 Send resumes with cover letters to:
Adrienne Steer
Patron Services Manager