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COVID-19 Updates

An Update on January Concerts – January 4, 2022

On January 3rd, 2022, the Government of Ontario announced a return to a modified version of the Step Two of the Roadmap to Reopen. All indoor performing arts venues must close at this time to live audiences, including The Centre In The Square. As a result, effective Wednesday, January 5th, 2022, at 12:01 a.m. for at least 21 days (until January 26th, 2022) all KWS in-person concerts in January have been cancelled.

In compliance with government regulations, the following performances have been cancelled:

  • Signature: Sibelius Symphony No. 1 – scheduled for January 14
  • Pops: iskwē: In Concert – scheduled for January 28
  • Family: Carnival of the Animals – scheduled for January 29

Patrons that have purchased a ticket for a cancelled performance may contact Patron Services to request that the value of their ticket be put on account for future use, to donate the value for a charitable donation tax receipt or request a refund. Please contact Patron Services at patronservices@kwsymphony.on.ca or by leaving a voicemail at 519-745-4711 ext. 1 if you would like to place the value of your tickets on account or donate. All tickets will automatically be refunded back onto the original payment method as of the concert date if we do not hear from you.

We continue to keep our patrons, musicians, staff, crew, and volunteers’ health and safety our foremost priority. We look forward to joining you in the concert hall again in the future.


An Update on the 2021/22 Season from KWS Executive Director Andrew Bennett:

To our valued supporters,

KWS has entertained and inspired our patrons with quality digital concerts over the last 18 months: first with material from the Orchestra’s archive, and then with specially recorded high-definition videos at Centre In The Square. Last season, KWS performed more symphonic concerts than any other orchestra in Ontario. Thousands of people in our home region and across the world have enjoyed KWS digital concerts. Even though our audience’s applause has been much missed in the concert hall, we have felt the warmth of appreciation from those who have connected with KWS online.

As we navigate the seemingly ever-changing regulations, predictions, and public health situations, we have planned a 2021-22 season which maintains flexibility, ensuring we can respond to the evolving rules and to our patrons’ needs. We know that some members of our audience are keen to get back to live concerts as soon as possible, whilst others will wait. We also work with our venues – Centre In The Square and the venues for Baroque & Beyond across the region – who are determining their policies for live performances. Our aim is to meet and respect everyone’s needs when opening our performances to live, in-person audiences once we have collective confidence that we are doing the right thing for our patrons, musicians, and staff. For that reason, the season will start with new digital concerts. Only as we approach the winter do we expect to announce in-person performances. If we have learned one thing since March 2020, it is hard to predict specifically when circumstances will change. As a result, we are not yet announcing definitive dates for live events, or indeed presenting the whole season of concerts.

We commit to keeping all our patrons informed about the next steps, both those who have tickets for digital concerts and those who are awaiting in-person performances.

Our musicians are so excited to get back to work and share with you the sheer joy of music-making in a safe environment. We miss your applause and look forward to having you as our guests in the coming months. Until then, please enjoy our specially crafted performances in the comfort of your home. Our connection with the KWS community has never been more important and we value your continued support as we head towards welcoming you back in person to our concerts.

Sincerely,

Andrew Bennett, Executive Director


Discovering the 2021/22 Season:

Visit the 2021/22 Season page to learn more and purchase tickets today.

Existing Subscriptions & Tickets to Cancelled Concerts:

All existing subscriptions and tickets from cancelled concerts have been returned and funds have been placed on patron accounts. Since March 2020 our team has been actively reaching out to each one of our patrons by phone and/or e-mail to discuss the status of existing subscriptions or tickets and options for those funds.

If we have been unable to contact you or you chose to leave your subscription order as is, your funds will have now been put on account for future use. If you would like to inquire regarding the status of your funds please contact Patron Services. Funds may be used towards the purchase of a KWS online concert, held for use towards future concerts and subscriptions, donated, refunded or any combination of those options.

Find out how you can use your on account funds towards a ticket purchase by visiting our Online Concert FAQ.

Box Office and Administrative Office Closures:

To support efforts to contain the spread of COVID-19, The Conrad Centre for the Performing Arts, in-person box office and the KWS administrative offices are closed until further notice. You can still reach us by email at patronservices@kwsymphony.on.ca or by leaving a voicemail at 519-745-4711 ext. 1 for call back. Please note that it will take longer than normal to receive a response while we are working remotely with reduced staffing levels, but rest assured that we will get back to you.