COVID-19 Updates

An Update on the 2020/21 Season:

The Kitchener-Waterloo Symphony is excited to announce the details of the new 2020/21 Reimagined: KWS Goes Online Season! Click here for details and to purchase tickets.

An Update on the 2020/21 75th Anniversary Season and Beyond:

To our valued supporters,

The past few months have been demanding for everyone as we deal with the challenges that COVID-19 has thrown our way, including the need to cancel the remainder of the 2019/20 concert season. However, through it all we have been inspired by the support that you’ve shown us: from donations, to kind messages, to thousands of views on the Friday Night with the KWS streams, we are so grateful for this community and your support.

I am writing today to let you know about the plans for the upcoming 2020/21 75th Anniversary Season and beyond.  Following the advice of health officials and industry experts in regards to large indoor gatherings, it has become clear that we will need to operate in a completely new way next season, one that takes into account the health and safety of our audience, musicians, crew, and staff. This presents us with the opportunity to undertake new, exciting, and innovative programming. To accommodate this, the original program from the 2020/21 Season will shift by 12 months and instead be presented in the 2021/22 Season.

Countless hours went into planning and preparing the program for the 2020/21 Season and, like all seasons, it was specifically crafted to present to you as a whole. Shifting all of the programming by a year will allow you to enjoy all of the concerts that you’ve been looking forward to, presented as they were intended. More information about what this means for subscribers is included below.

The Kitchener-Waterloo Symphony will not be silent for the upcoming year. This program shift gives us the opportunity to reimagine the 2020/21 Season, creating brand new, exciting experiences for you. Plans are underway to bring you specially created livestreamed video concerts from Centre In The Square starting in September, and ranging across all different types of programming – from Signature to Pops, Family and Kinderconcerts. And, if restrictions are further lifted during the 2020/21 Season, we are investigating ways we could present a modified in-person concert experience.

Music Director Andrei Feher and our artistic team have been hard at work preparing programs that will allow the orchestra to be physically distanced onstage and will keep musicians and staff members safe. While specifics in regards to dates, programs, and ticket prices will be announced later this summer, here is a taste of what we’re planning: Mozart’s final and most famous symphony, No. 41 nicknamed Jupiter, symphonies by Beethoven and Mendelssohn, as well as special guest artists like Canadian singer/songwriter Royal Wood and crooner Michael Vanhevel.

Performing the first part of the new 2020/21 Season in a digital format also presents exciting opportunities for other virtual activities, such as birthday bash to celebrate the KWS’s 75th anniversary! Stay tuned for details on how you can celebrate with us.

Thank you so much for your ongoing support as we continue to share the joy of live orchestral music while we cannot perform for you in-person in the concert hall. We are excited to connect with you virtually in the fall, and to welcome you back to the concert hall when it is safe to do so.

Sincerely,

Andrew Bennett, Executive Director

Information for Season Subscribers:

The following options are available for patrons who have purchased a subscription to the 2020/21 (now 2021/22) Season:

  • Leave subscription order as is. Your 2020/21 Season subscription will be transferred to the 2021/22 Season. Once rescheduled concert dates are confirmed (likely in winter 2021) you will be able to make changes and free exchanges to your order to fit your schedule. Every effort is being made to maintain the current pattern of concert dates from 2020/21 to 2021/22, but slight changes may occur.
  • Donate the value of your tickets for a charitable tax receipt. This act of generosity provides you with a charitable donation tax receipt for donations of $20 or over. Receipts will be emailed within 90 days, or post-mailed for those that do not have an email on file within 6 months of your request.
  • Receive a refund for your subscription package. Refunds will be processed back on to the credit card originally used to pay or issued via cheque to those that originally paid by cheque, cash or debit. If we require additional information to process your refund, a representative will contact you.
  • Request a phone call to discuss options. If you would like to discuss your options or would like to have a combination of a donation and refund for your order, a Patron Services Representative will contact you within 1-3 business days.

Note: All 2020/21 orders will be automatically transferred to the 2021/22 season and no donations or refunds will be processed if we do not hear from you.

Click the SUBSCRIPTION OPTIONS Button to complete an online form to let us know your preference:

Subscription Options

Information for subscribers with a 2019/20 Season subscription:

As a 2019/20 Season subscriber, your 2020/21 order will be held for the 2021/22 Season, including your current seats. You may still renew your subscription at any time and it will be automatically transferred to the 2021/22 Season. Once rescheduled concert dates are confirmed (likely in winter 2021) you will be able to make changes and free exchanges to your order to fit your schedule. Every effort is being made to maintain the current pattern of concert dates from 2020/21 to 2021/22, but slight changes may occur. If you choose not to renew at this time, your seats for 21/22 will be held until further details are released.

April 1, 2020 Update: 2019/20 Season Concert Cancellations Due To COVID-19

Based on the recommendations of public health officials and government, and in the interest of public safety, The Kitchener-Waterloo Symphony has made the decision to cancel the remainder of the concerts in the 2019/20 Season, from March 18 to May 23, 2020.

All ticket holders were asked to submit a ticket cancellation request by May 31, 2020, outlining if they would like to donate the value of their tickets, put the value on account for use towards future tickets, or request a refund. If you have not submitted a request, the value of your tickets has been put on your account. Please contact Patron Services via e-mail or voicemail if you would like to use or donate your funds, or request a refund.

Any patrons with on account funds accumulated prior to COVID-19 were emailed or mailed a letter with their options due by June 15, 2020. All requests have been processed, and funds for those that did not respond have been donated.

If you purchased your tickets through the Centre In The Square box office or from their website, please contact them directly for assistance at boxoffice@centreinthesquare.com.

When can you expect to see your refund? All refund requests received by the May 31 deadline have been processed. Any patrons that we were unable to process a refund for have been emailed or called. If we have not received a response your funds have now been put on your account for future use. Please contact Patron Services if you were expecting a refund and have not yet received it.

When can you expect to receive your charitable donation tax receipt? Charitable donation tax receipts for those that have elected to donate their ticket value will be issued via e-mail or post mail if you do not have an address on file with us. Issuing your receipt may take up to 90 days for e-mail and 6 months for post mail.

How can you use your on account funds? If you chose to put the value of your cancelled tickets on account, you can contact Patron Services at any time to use your funds towards the purchase of upcoming concerts or subscriptions.

Box Office and Administrative Office Closures:

To support efforts to contain the spread of COVID-19, The Conrad Centre for the Performing Arts, in-person box office and the KWS administrative offices are closed until further notice. You can still reach us by email at patronservices@kwsymphony.on.ca or by leaving a voicemail at 519-745-4711 ext. 1 for call back. Please note that it will take longer than normal to receive a response while we are working remotely with reduced staffing levels, but rest assured that we will get back to you.